The most effective leaders are those who develop great diagnostic abilities and thus can cut through seemingly complicated situations and identify the levers that will really make a difference. They have insatiable curiosity, the humility to know they can and must learn every day, and awareness of their own limitations.
They have the mindset of a coach. It’s about helping people tap into and act on their own knowledge, it’s about how to have a coaching conversation, and most importantly, the ability to really, actively listen to people’s answers.
These leaders – and I’ve been fortunate to work with and learn from many of them – understand they need the right information to make the right decisions. The only way to get it is by asking for it.